ShopKey Pro Service & Repair Information Level 1 Certification Badge Details


This is the first certification course in a series of two. It’s designed to help technicians access routine repair, maintenance, and diagnostic service information quickly and efficiently. The next level, ShopKey Pro & SureTrack Advanced Level 2 Certification, showcases additional features such as in-depth service manual information, SureTrack, Tips, and Quote and Estimator functions.

This course is a prerequisite (must be passed first) before you can access the ShopKey Pro & SureTrack Advanced Level 2 Certification course.


  • Explain ShopKey’s format and the benefits to the technician
  • Identify the key dates associated with service and repair information
  • Use the module menu to find service information quickly
  • Describe the features unique to SVG wiring diagrams and navigate them efficiently
  • Locate maintenance service intervals and various maintenance-related information


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